Navigating the NDIS

Start by checking whether you may be eligible for the NDIS. You can then connect with an NDIS partner or contact the NDIS on 1800 800 110 or at ndis.gov.au to begin the application process. If you’d like help understanding the process or how Myhorizon’s services may fit with your plan, call us on 1300 694 674 and ask for our NDIS team.

You may be eligible for the NDIS if you’re under 65 when you apply, live in Australia, and are an Australian citizen, permanent resident or Protected Special Category Visa holder. You must also meet the disability requirements, early intervention requirements, or both. The NDIA decides whether you’re eligible. You can use the NDIS eligibility checklist or call 1800 800 110 if you’re unsure.

Yes. Our NDIS team can explain Myhorizon’s services and talk through the supports listed in your plan. For decisions about what the NDIS will fund or changes to your plan, contact your my NDIS contact, support coordinator or plan manager.

Start by contacting an NDIS partner. They can help you gather evidence, complete your application and submit it. If you are not sure who your NDIS partner is, call the NDIS on 1800 800 110 or visit the NDIS website. You can also ask someone you trust to help you apply.

Yes. Myhorizon is a registered NDIS provider, approved by the NDIS Quality and Safeguards Commission. You can check our registration on the Commission's provider register, where we're listed as Myhorizon Ltd.

You have the right to safe, competent and respectful support. You have the right to make informed choices, have control over your supports, have your privacy protected and raise a concern or complaint without fear. You can also involve an independent advocate. If you cannot resolve a concern with a provider, you can contact the NDIS Quality and Safeguards Commission.

NDIS funding can be self-managed, plan-managed or NDIA-managed. If you self-manage, you pay providers and keep the records. If your funding is plan-managed, a registered plan manager does this for you. If it is NDIA-managed, the NDIA pays registered providers. Different parts of one plan can use different management options.

You can use your funding for NDIS supports included in your plan. Each support must relate to your disability, help you work towards your goals, be value for money, be effective and beneficial, and meet the other reasonable and necessary criteria. NDIS funding does not cover ordinary day-to-day living costs, event or holiday costs, illegal or harmful items, or income replacement. Check your plan and the NDIS supports list before you spend your funding.

A disability advocate is independent of your service provider and helps you understand and exercise your rights. They may help you speak up, make a complaint, work through an NDIS or service issue, or find legal and other support. You can choose whether to involve an advocate.

Start with Disability Advocacy Pathways on 1800 130 582 for advice and referral anywhere in Queensland. Specialist services include Queensland Advocacy for Inclusion for children and young people aged 0 to 18 on 1300 130 582; Yarn2Action for First Nations people with disability on 1800 718 969; and AMPARO Advocacy for people from culturally and linguistically diverse backgrounds on 07 3354 4900. The Queensland Government’s Advocacy supports page also lists regional services.